If you're interested in enterprise #Microsoft Power Platform solutions, IT Service Management, and practical #Copilot implementations, this episode of Keeping It Real is packed with all the real-world insights you need!

Hear from Doher Drizzle Pablo, as she shares her thoughts on the why the #PowerPlatform Community Conference is the perfect place to learn, network and take advantage of new opportunities. Copy and click the link to register for #PPCC today! https://aka.ms/PPCC26

In this episode of Keeping it Real with Power Platform, Leon welcomes Tammy Briggs, Business Applications MVP and Power Platform expert at Provance. Tammy shares his Power Platform journey and demonstrates how Provance has built ServiceTeam, an enterprise-ready IT Service Management (ITSM) solution powered by Microsoft Power Platform. Discover how organizations use Power Apps, Dataverse, Power BI, Microsoft Teams, and Copilot capabilities to deliver operational insights, self-service experiences, and faster issue resolution across enterprise environments. You can follow Tammy on LinkedIn: https://www.linkedin.com/in/tmgkc-briggs/ And don't forget to connect with the Microsoft Community here! https://aka.ms/KeepingItReal/Community TIMESTAMPS: 00:00 Introduction & Tammy Briggs 00:55 Tammy's Power Platform Journey 01:32 Introducing Provance ServiceTeam 02:10 Operational Dashboards & Insights 03:25 AI-Powered Self-Service in Teams 05:15 Resolver Experience & Copilot 07:10 Three Personas, One Platform 07:42 Customization, Security & Control 07:56 Enterprise Customer Success Stories 08:25 Where to Learn More About Provance #PowerPlatform #PowerApps #MicrosoftCopilot #Dataverse #ITSM #PowerBI #MicrosoftTeams #DigitalTransformation

Next up in "Know Before You Go" is Derah Onuorah - a senior product manager at Microsoft heading to his fourth PPCC. He's taken part in keynote demos, workshops, and the sessions, so he knows how the week actually goes. He shares the one thing first-timers should do before they land, and what's changing on the community side this year. PPCC is in Las Vegas, October 27–29. Registration is open: https://aka.ms/PPCC26 #PPCC26 #PowerPlatform #Microsoft #Makers #DigitalTransformation #LowCode #Automation #TechCommunity #Innovation #AI #BusinessApps #FutureOfWork #Community #MicrosoftCommunity

How do you keep your agent, workflows, and other components organized as your project? In this video from the Agent Academy Recruit NextGen curriculum, you'll learn how to create a Power Platform solution for your Contoso IT Concierge agent using Microsoft Copilot Studio. Solutions provide the foundation for organizing, managing, and deploying agents across environments, making them a critical part of the agent development lifecycle. You'll learn: * How solutions organize agents and related components in Power Platform * Why custom solutions are important for deployment and lifecycle management * The difference between unmanaged and managed solutions * How solution publishers help identify ownership and prevent naming conflicts * How solutions move from development to testing and production environments * How to create a publisher and custom solution in Copilot Studio for your Contoso IT Concierge agent Continue through the complete Agent Academy Recruit NextGen curriculum and build Copilot Studio agents using the GitHub Copilot harness: https://aka.ms/agent-academy/recruit-nextgen Mission 03: Creating a Solution for Your Agent - https://microsoft.github.io/agent-academy/recruit-nextgen/03-creating-a-solution/ TIMESTAMPS: 0:00 Introduction 0:26 Solution and application lifecycle management 1:33 Unmanaged vs. managed solutions 2:24 Publishers and prefixes 3:10 The solution lifecycle 4:03 Lab - Create a Solution for your agent 4:27 Lab - Prerequisites 5:05 Lab - 3.1 Create a Solution publisher 6:46 Lab - 3.2 Create a new Solution 8:12 What you learned and what's next #MicrosoftCopilot #CopilotStudio #PowerPlatform #AIAgents #AgentAcademy

What is an AI agent, and how does it actually work? In this first video from the Agent Academy Recruit NextGen curriculum, April Dunnam introduces the core concepts you need to understand before building agents in Microsoft Copilot Studio. In this video, you’ll learn: * What makes an AI agent different from a traditional chatbot * How models, instructions, knowledge, tools, and boundaries shape an agent * How large language models, tokens, and context windows work * How orchestration enables an agent to plan, act, observe, and replan * The difference between knowledge and tools * How Copilot Studio harnesses support different agent scenarios Continue through the complete Agent Academy Recruit NextGen curriculum and build Copilot Studio agents using the GitHub Copilot harness: https://aka.ms/agent-academy/recruit-nextgen TIMESTAMPS: 0:00 Introduction 0:17 What is an AI agent? 1:20 AI agents vs. traditional chatbots 2:39 Understanding agents with the car analogy 3:02 How large language models work 4:29 Different types of AI models 5:25 Instructions and agent behavior 6:23 Understanding the context window 7:52 What are tokens? 9:21 How agent orchestration works 10:29 Orchestration in a real-world scenario 12:59 Knowledge vs. tools 14:57 Agents vs. workflows 16:13 Where can you build agents? #MicrosoftCopilot #CopilotStudio #PowerPlatform #AIAgents #AgentAcademy

When should you use Copilot Studio instead of Agent Builder—and which agent harness should you choose? In this episode of Agent Academy Recruit NextGen, April Dunnam walks through the Copilot Studio fundamentals you need before building your first agent. Explore the Copilot Chat, Standard, and GitHub Copilot harnesses, then get a tour of the building blocks that shape your agent’s behavior: instructions, models, knowledge, tools, skills, memory, and connected agents. In this video, you’ll learn: * How Copilot Studio fits into Microsoft 365, Power Platform, and Azure * When to use Agent Builder vs. Copilot Studio * How to choose a harness using an IT support scenario * How the agentic loop plans, acts, observes, and adjusts * How knowledge sources, connectors, MCP servers, and skills fit together * Where Work IQ, workflows, and connected agents come into play * What to adjust when your agent isn’t delivering the results you expect Continue watching the Agent Academy Recruit NextGen series as we move from understanding agents to building them! https://aka.ms/agent-academy/recruit-nextgen Timestamps: 00:00 Introduction 00:50 Copilot Studio in the Microsoft ecosystem 01:43 Agent Builder vs. Copilot Studio 03:04 Choosing an agent harness 03:56 GitHub Copilot harness explained 04:14 IT support example: Which harness fits? 05:19 How the agentic loop works 06:23 Agent building blocks and instructions 07:20 Knowledge sources and grounding 08:42 Skills and the role-matching example 09:49 Work IQ and organizational context 10:28 When to use workflows 11:51 Troubleshooting agent behavior 12:41 Wrap-up and what’s next #CopilotStudio #AgentAcademy #MicrosoftCopilot #MicrosoftCopilot #CopilotStudio #PowerPlatform #AIAgents #AgentAcademy

Hear Alex Rostan's thoughts on the wonderful world of makers, as we get ready for the #PowerPlatform Community Conference in Las Vegas this month. Register for #PPCC26 today! https://aka.ms/PPCC26