In this episode of Keeping It Real with Power Platform, we sit down with Greg Stirewalt from Delta Dental of California to explore how his team successfully integrated Microsoft 365 Copilot into a mission‑critical Power App — in just minutes. Greg shares his inspiring journey from wanting to be a developer but struggling with dyslexia, to becoming a Power Platform champion who builds enterprise‑grade apps used thousands of times a year. He walks us through the evolution of a long‑running internal application, how Copilot was added with almost no friction, and what this means for productivity across the organization. We also look ahead at the future of AI‑powered workflows: conversational agents, intelligent data entry, automated insights, and seamless Power BI visualizations — all built on top of the strong data foundation his team has already created. Chapters: 00:00 – Intro 00:22 – Welcome to Keeping It Real with Power Platform 00:31 – Meet Greg Stirewalt 00:44 – Greg’s Journey with Microsoft & Power Platform 01:14 – Becoming an App Developer Through Low‑Code 01:38 – Evolution of the Delta Dental App 02:11 – Adding Microsoft 365 Copilot 02:47 – Deployment Speed & Process 03:45 – What’s Next: Agents & AI 04:29 – AI‑Driven Reporting & Power BI 05:03 – Closing Thoughts It's also Greg's birthday TODAY, so sending warm wishes and thanks for taking part in the show! 🎂 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregstirewalt/ Connect with the Power Platform Community: https://aka.ms/KeepingItReal/Community #PowerPlatform #PowerPlatformKIR #Microsoft #MicrosoftCommunity #PowerPages #PowerApps #Copilot #CopilotStudio #Microsoft365

Boost your agents with powerful MCP integrations in Copilot Studio by connecting to external tools, APIs, and enterprise systems. Daniel Laskewitz shows you how to add MCP servers, expose capabilities as tools, and let agents perform real actions securely. Learn how MCP unlocks advanced automations, end‑to‑end workflows, and scalable enterprise AI solutions. 👉🏻 Mission 10: Integrate with MCP Servers - https://microsoft.github.io/agent-academy/operative/10-mcp/ 👉🏻 Agent Academy | Operative - https://aka.ms/agent-academy-operative 👉🏻 Agent Academy | Recruit - https://aka.ms/agent-academy-recruit TIMESTAMPS 00:00 Mission 10: Integrate with MCP Servers 00:40 Introduction to MCP Servers 03:54 Live Demo: MCP Servers in Copilot Studio 05:04 Adding MCP Tools to Your Agent 05:43 Connecting the User Profile MCP Server 06:29 Exploring Available MCP Tools 09:10 Using the Outlook Calendar MCP Server 11:31 Tip: Writing Better Instructions for MCP Tools 12:17 Wrap-up #copilotstudio #powerplatform #powerplatformadvocates #MCP

Learn how to collect feedback from users in this mission with Elaiza Benitez. You’ll learn how to use the built-in thumbs up and thumbs down reaction feature and how to build custom feedback for your agent. By the end of this session, you’ll know how to view the analytics for thumbs reactions, and how to capture your custom feedback collected in Copilot Studio in Azure Application Insights. 👉🏻 Mission 11: Collecting feedback from users - https://microsoft.github.io/agent-academy/operative/11-obtain-user-feedback/ 👉🏻 Agent Academy | Operative - https://aka.ms/agent-academy-operative 👉🏻 Agent Academy | Recruit - https://aka.ms/agent-academy-recruit TIMESTAMPS 00:00 Welcome! 00:46 Understanding feedback collection 06:23 11.1 User feedback through built-in interactions 07:23 11.2 Reviewing built-in analytics 08:32 11.3 Build adaptive card to collect custom feedback 13:14 11.4 Logging telemetry to Azure Application Insights 19:12 Wrap up #copilotstudio #powerplatform #azure #powerplatformadvocates

Generate professional interview prep documents with Microsoft Copilot Studio by turning structured prompts into polished Word documents from your hiring workflow. April Dunnam shares how to design document‑generation prompts, format Word templates, and trigger document creation directly from your agent. Build smarter hiring automation with AI‑driven document assembly powered by Copilot Studio. 👉🏻 Mission 09: Generate a Candidate Interview Questions Document - https://microsoft.github.io/agent-academy/operative/09-document-generation/ 👉🏻 Agent Academy | Operative - https://aka.ms/agent-academy-operative 👉🏻 Agent Academy | Recruit - https://aka.ms/agent-academy-recruit TIMESTAMPS 00:00 Welcome! 00:46 Understanding Output Options 01:43 Configuring the Word Template 02:35 Best Practices 03:49 9.1 Create the prompt and connect the Word template 08:19 9.2 Create the Agent Flow 09:53 9.3 Create the Topic 13:26 Wrap up #copilotstudio #powerplatform #powerplatformadvocates

Ground your Copilot Studio agents in trusted Dataverse data for more accurate, context‑aware responses. Learn from Scott Durow how to connect, query, and use real business records to power enterprise‑ready agents. Boost reliability, reduce hallucinations, and make your agents smarter with Dataverse grounding. 👉🏻 Mission 08: Enhanced prompts with Dataverse grounding - https://microsoft.github.io/agent-academy/operative/08-dataverse-grounding/ 👉🏻 Agent Academy | Operative - https://aka.ms/agent-academy-operative 👉🏻 Agent Academy | Recruit - https://aka.ms/agent-academy-recruit TIMESTAMPS 00:00 Welcome! 00:15 Understanding Dataverse grounding for prompts 02:27 8.1 Add Dataverse grounding to your prompt 02:53 8.2 Add Dataverse grounding data to your prompt 04:19 8.3 Test the enhanced prompt 04:51 8.4 Add Job Application agent flow 06:36 8.5 Add agent flow to agent 07:06 8.6 Define agent instructions 07:24 8.7 Test your agent 08:03 Wrap up #copilotstudio #powerplatform #powerplatformadvocates

In this week's Community in Focus, we hear from #Microsoft certified trainer and Solutions Architect, William Liu, as he walks us what it's like to be a #PowerPlatform Super User. Click the hashtag #PPCinFocus for more insights!

Bosch is a multinational organization operating across automotive, manufacturing, semiconductors, power tools, and multiple other business segments. With such a broad and complex footprint, one of Bosch’s key challenges was improving the day‑to‑day user experience for its associates. In this video, Bosch shares how they’re using Microsoft Copilot Studio to build AI agents that help employees work more efficiently—right where they need support. You’ll see how Bosch is: ✔ Building agents to streamline support and demand requests ✔ Helping associates submit requests and purchase orders using free‑text input ✔ Integrating agents into an internal virtual company portal ✔ Using Copilot Studio’s built‑in analytics to measure agent performance ✔ Exploring a centrally managed MCP server to support multiple tools and interfaces in one ecosystem The result: more efficient employee support, measurable agent performance, and a scalable foundation for AI across the organization. 👉 Learn more about Copilot Studio: https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio #MicrosoftCopilotStudio #MicrosoftCopilot #AIAgents #PowerPlatform #Automation #EmployeeExperience #Analytics #Bosch

Get ready for episode nine of 'Keeping It Real', as host Leon Welicki chats with Delta Dental Ins.'s #PowerPlatform administrator, Greg Stirewalt! This episode will be going live right here on Thursday 12th March 2026, but in the meantime, why not click the link below to catch-up with the entire series so far! https://www.youtube.com/playlist?list=PLi9EhCY4z99Wgv_Xp0y8SD8arN9m0GhEZ #PowerPlatform #PowerPlatformKIR #Microsoft #MicrosoftCommunity #PowerPages #PowerApps